Refund policy

Returns

 Thank you for shopping with Hana & Co. We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. 

To start a return please email us at Hana@hana-and-co.com. On the subject line, please put your order number. Please add what item you would like to return, and reason for your return. 

Please read our return policy carefully to ensure a smooth process.

• Items must be unused, unwashed, and in the same condition as received.
• All tags must be attached to the items. 
•  Returns are accepted only within 5 days of receiving your order.
• Once you initiated your return, you will receive an email from us with a Return label which MUST be scanned within 3 days after receiving it. Any returns postmarked after 5 days of the date your order was delivered will not be processed.
• The return shipping cost will be deducted from your refund. 
• Shipping costs are non refundable. 
• Any returns of four or more items will incur a $10 USD restocking fee.
• All items with a markdown of 20% and above, are final sale and cannot be returned.
• Refunds are processed within 14 business days of arriving at our facility. You will receive an email notification when your refund has been processed.
• Due to the high volume of orders, we do not offer exchanges. You may issue a return, and order the item you wish for in a new size/color.
• PLEASE DO NOT RETURN ANYTHING WITHOUT REQUESTING FIRST - WE CANNOT TRACK THE RETURN AND IT WILL NOT BE PROCESSED!

Items not meeting these conditions cannot be returned. Please take care when packing your items. If we receive a return in a condition that's unacceptable, we will not be able to issue you a refund.

For any other questions, please feel free to reach out to us at: hana@hana-and-co.com